Web performance metrics: key indicators for website optimization

Web performance metrics are essential to the success of any online business. They provide valuable data about user experience, site speed, and overall website functionality. Site speed, in particular, is a crucial performance metric.

It influences user engagement and conversion rates. A high-performing website with excellent site speed fosters improved customer satisfaction and increased conversions. Web performance metrics have a significant impact on search engine optimization (SEO).

Search engines like Google factor in site speed and other performance metrics when ranking pages. Websites with fast load time and excellent performance metrics often rank higher in search engine results, leading to increased visibility and more organic traffic.

Why Tracking Metrics is Essential for Website Monitoring

Website monitoring involves tracking and analyzing web performance metrics like load time, time to first byte, and bounce rate. Tracking these metrics is crucial for maintaining optimal user experience, ensuring website availability, and detecting potential issues before they escalate. For instance, tracking page load speed can help businesses identify performance bottlenecks and take proactive measures to optimize their sites.

Additionally, monitoring metrics like time to first byte, the server response time, provides visibility into the responsiveness of a web server. A slow server response time can negatively impact the site speed and overall user experience. By tracking these metrics, businesses can take necessary actions to improve server response time and enhance site speed.

Speed Analysis

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How to Identify Which Website Performance Metrics to Track

Identifying the right web performance metrics to track is crucial for effective website monitoring. The selection of metrics should align with the business’s specific goals and objectives. Several key performance indicators (KPIs) can provide valuable insights into website performance, including load time, server response time, and time to first byte. User engagement metrics, such as bounce rate and conversion rate, are also essential.

A high bounce rate may indicate poor user experience or irrelevant content, while the conversion rate measures the effectiveness of marketing strategies and website design. Additionally, metrics like first contentful paint, time to interactive, and page size can provide further insights into site speed and user experience.

Tracking these metrics can help businesses optimize their websites for improved performance and higher conversion rates.

Top 10 website performance metrics

Understanding website performance metrics is crucial in the digital marketing realm. These metrics, including site speed, load time, page load speed, server response time, time to first byte, first contentful paint, time to interactive, page size, bounce rate, and conversion rate, are key performance indicators (KPIs).

They provide insights into user behavior, site functionality, and overall performance, allowing businesses to identify areas for improvement and measure the effectiveness of their strategies. The importance of these metrics, especially site speed and load time, cannot be overstated.

They offer a comprehensive view of a website’s performance, enabling businesses to make data-driven decisions. For instance, a high bounce rate might indicate that users are not finding what they’re looking for, while a low conversion rate could signal a need for better call-to-actions. By closely monitoring these metrics, businesses can continually optimize their websites for better performance and higher returns on investment.

Speed Analysis

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Furthermore, these metrics can also help businesses understand their audience better. For example, the bounce rate and conversion rate can provide insights into customer behavior. This information can be instrumental in tailoring content and design to meet the needs and preferences of the target audience.

Page speed and load time

Page speed and load time, including server response time, time to first byte, first contentful paint, and time to interactive, are among the most critical website performance metrics. They refer to the amount of time it takes for a webpage to load fully. In today’s fast-paced digital world, users expect websites to load quickly. A slow-loading website, with a high page size, can lead to user frustration, increased bounce rates, and decreased conversion rates. The importance of page speed and load time extends beyond user experience.

Search engines like Google also consider these metrics when ranking websites. A website that loads quickly is likely to rank higher in search engine results pages (SERPs), leading to increased visibility and organic traffic. Therefore, optimizing page speed and load time can also contribute to improved SEO performance.

There are several ways to improve page speed and load time. These include reducing the page size, enabling browser caching, minimizing HTTP requests, and using a content delivery network (CDN). Regularly monitoring page speed and load time can help businesses identify issues and implement necessary changes promptly. In conclusion, page speed and load time are not just indicators of website performance, but they also play a significant role in user satisfaction and SEO. By focusing on improving these metrics, businesses can provide a better user experience, improve their search engine rankings, and ultimately, drive more conversions.

Speed Analysis

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how to get feedback from customers online

Maximizing online engagement: how to effectively get feedback from customers

Customer feedback, which can be gathered through surveys, customer reviews, feedback forms, and online platforms, plays an integral role in business growth. It provides detailed insights into customers’ perspectives on products or services, their satisfaction levels, and areas that need improvement. Feedback collected through these methods goes beyond simple satisfaction metrics, delving into product usability, functionality, and overall customer experience.

The significance of customer feedback is particularly evident in its ability to guide business decisions and strategies. By utilizing feedback forms and product reviews, businesses can align their offerings with customer expectations and market demands.

Customer feedback identifies service delivery gaps, enabling businesses to optimize their operations, enhance customer satisfaction, and foster customer loyalty.

Customer feedback also plays a vital role in reputation management. In the digital age, customer reviews and ratings significantly influence prospective customers’ purchasing decisions. Positive feedback can enhance brand credibility and customer trust, while negative feedback can tarnish the brand image and deter potential customers. Therefore, businesses must actively seek and manage customer feedback through surveys, email campaigns, and social media to maintain a positive online presence.

Exploring various customer feedback methods

Various methods exist for collecting customer feedback, including surveys, customer reviews, feedback forms, and online platforms.

Direct communication with customers through interviews or face-to-face conversations is a common method. This approach provides in-depth insights into the customer’s thoughts and experiences but may be time-consuming and resource-intensive. Online surveys and questionnaires, which can be distributed via email campaigns or website pop-ups, are popular methods for gathering customer feedback. These tools allow businesses to reach a larger audience and collect data in a structured and quantifiable manner.

However, the response rate may be low, and the data may not reflect the full spectrum of customer opinions.

Social media platforms also serve as a valuable source of customer feedback. Businesses can monitor customer comments, reviews, and discussions to gain insights into their experiences and perceptions. While this method offers real-time feedback and high engagement levels, it may require advanced analytical tools to process and interpret the vast amount of data.

The role of surveys in gathering feedback

Surveys play a fundamental role in the collection of customer feedback. They provide a structured and standardized means of collecting data, allowing businesses to quantify customer satisfaction, identify trends, and make informed decisions.

Surveys can be tailored to suit the specific needs of the business, enabling the collection of targeted data. Online surveys, in particular, offer several benefits. They allow businesses to reach a wide audience quickly and cost-effectively.

The data collected is easy to analyze, providing immediate insights into customer satisfaction and product performance. However, the design and distribution of the survey are critical to its success. Poorly designed surveys may result in low response rates or inaccurate data. Despite their advantages, surveys should not be the sole method of collecting customer feedback.

They should be used in conjunction with other methods, such as interviews, social media monitoring, and user testing, to provide a comprehensive understanding of the customer’s experience. This multi-method approach ensures that all aspects of the customer’s experience are considered, leading to more accurate and actionable insights.

The power of feedback boxes

Feedback boxes, akin to surveys, play a pivotal role in enabling businesses to gain insights directly from their customers. These feedback forms act as a conduit for real-time customer reviews, providing a platform for users to voice their opinions, suggestions, and grievances.

These insights are crucial for identifying areas of improvement and formulating strategies to enhance customer satisfaction and loyalty on online platforms. Feedback boxes are not merely about data collection. They are about comprehending customer needs and preferences.

Through the analysis of feedback received via these forms, businesses can delve deeper into understanding what their customers desire. This knowledge aids in tailoring their products and services to meet customer expectations, leading to increased customer satisfaction, repeat business, and a fortified brand reputation on social media and other online platforms.

Moreover, feedback boxes also serve as a tool for open communication between businesses and their customers. They offer customers a platform to express their views, and businesses an opportunity to respond and engage with their customers through email campaigns, social media, live chat, and website pop-ups. This interaction helps build trust and fosters a sense of community, beneficial for both businesses and their customers.

In essence, feedback boxes are a potent tool that businesses can leverage to gather insights, comprehend customer needs, and enhance their products and services. They are not merely a means to collect data but a way to engage with customers, build stronger relationships, and garner product reviews through user testing.

Maximizing the impact of feedback boxes

To maximize the impact of feedback boxes, businesses need to ensure they are strategically placed, easy to use, and that the feedback received is promptly and effectively addressed. Strategic placement of feedback boxes, like surveys, can significantly increase the chances of customers providing feedback. They should be positioned in visible and accessible areas, and on digital platforms, they should be seamlessly integrated into the user interface.

Ease of use is another critical factor in maximizing the impact of feedback boxes. Customers are more likely to provide feedback if the process is simple and straightforward. The feedback box should be designed in a way that makes it easy for customers to express their thoughts and opinions without feeling overwhelmed or confused.

Lastly, it is crucial that businesses take the feedback received seriously and take appropriate action. This could involve making necessary changes to products or services, addressing customer complaints, or simply acknowledging and appreciating positive feedback.

By doing so, businesses can show their customers that they value their opinions and are committed to improving their experience. In summary, to maximize the impact of feedback boxes, businesses should focus on strategic placement, ease of use, and effective response to feedback. By doing so, they can not only gather valuable insights but also build stronger relationships with their customers.

heatmap-computer (1)

Heatmap Analysis – Unraveling the Power of Visual Data Representation

Heatmaps are a powerful visualization tool in data analysis, providing a color-coded graphical representation of data. This method of data visualization is instrumental in analytics, as it allows for the quick, intuitive understanding of complex data sets. The color-coding system in heatmaps represents different values, making it a valuable instrument in identifying patterns, trends, and outliers in data. This is particularly beneficial in fields where time is a crucial factor, such as UX design and website tracking. In the realm of web analytics, heatmaps provide invaluable insights into user behavior. These interaction maps can be used to optimize website design, improve user experience, and ultimately, enhance conversion rate optimization. The data represented in heatmaps can vary, from geographical data to matrix data, or even correlations between different variables. Essentially, heatmaps simplify complex data sets, making them more comprehensible and user-friendly in data analysis. With the boom of big data and advanced analytics, the importance and usage of heatmaps have significantly increased. They are now widely used across various fields, including statistics, geography, and computer science. The ability to visualize and interpret complex data sets quickly makes heatmaps an indispensable tool in today’s data-driven world.

What is a Heatmap?

A heatmap is a two-dimensional graphical representation of data where individual values contained within a matrix are represented as colors. This method of data visualization is widely used in analytics to visualize complex datasets and reveal patterns and correlations. Each cell in the grid of a heatmap represents a specific value, with the color of each cell corresponding to the value it represents. Different colors indicate different ranges of values, making it easier to understand the data at a glance. The use of color in heatmaps is a visual cue that aids in data analysis and understanding. Darker colors often represent higher values, while lighter colors represent lower values. This use of color makes it easy to identify patterns, trends, and outliers within the data, making heatmaps a valuable tool in website tracking and click tracking. Heatmaps are used in various fields, including biology, web analytics, and geographical information systems. For instance, in biology, heatmaps are used to represent gene expression data. In the field of web analytics, heatmaps, including scroll maps, provide insights into user behavior, showing where users click or scroll on a website.

What does a Heatmap Show?

A heatmap shows patterns, correlations, and trends in a dataset, using colors to represent different values within the data. This visualization tool makes it easy to distinguish between high and low values, and by doing so, heatmaps can help to identify areas of interest or concern within the data. For instance, in a website heatmap, areas where users interact most frequently may be colored differently from areas where interaction is less frequent. This provides insights into user behavior and website usability, aiding in UX design and conversion rate optimization. Heatmaps also reveal outliers within the data, which are values significantly different from the rest of the data. These values may be represented by a color noticeably different from the colors used for other values, providing a visual cue to quickly identify any unusual or unexpected results within the data. Furthermore, heatmaps can be used to compare data across different categories or groups. For example, a heatmap could be used to compare sales data across different regions or time periods. By displaying this data in a heatmap, it becomes easier to see which areas or periods have the highest or lowest sales. This visualization and comparison of data provide valuable insights that can inform decision-making and strategy in data analysis.

Zone-based Heatmap of Contentsquare

The module Zone-based heatmaps of Contentsquare is helping brand to discover opportunities in seconds with advanced heat mapping. It helps also revealing how users interact with each element on your website and your app. What you can do with this product is simply understanding what makes them click or tap, which elements attract their attention, and what content makes them bounce. Go beyond basic analytics metrics to understand why your web and app users behave as they do!

The Power of Visual Data: Heatmap Analysis

In the sphere of data analysis, heatmaps are a potent visualization tool, transforming complex datasets into user-friendly, color-coded graphics. Heatmaps serve as a vital instrument for discerning patterns, correlations, and trends in data, bridging the gap between raw numerical data and human perception. This form of visualization is a cornerstone in the analytics field, facilitating informed decision-making processes. Heatmap analysis is crucial in understanding user behavior, particularly in the context of website tracking. It offers insights into user interaction on a website, illuminating areas of high and low engagement, mouse movements, and click patterns – all vital aspects of UX design. This data is indispensable for website owners and developers, enabling them to pinpoint the strengths and weaknesses of their site. With heatmap analysis, they can refine their website design and layout to align with user preferences and behaviors, thereby boosting user engagement and conversion rates – a key objective of conversion rate optimization. The application of heatmap analysis extends beyond website tracking. It is utilized in diverse fields such as genomics, where it visualizes gene expression data, and geography, where it represents population density or weather patterns. In all these applications, heatmaps are instrumental in visualizing large datasets, enabling users to swiftly identify patterns and trends. Interaction maps, such as scroll maps, are particularly useful in these scenarios. In conclusion, heatmap analysis, with its capability to visually represent intricate datasets, is a vital tool in data analysis. By offering a clear, comprehensible visualization of data, it enables more effective decision-making processes. Whether it’s UX design, genomics, geography, click tracking, or any other field where large amounts of data are involved, heatmap analysis is a valuable resource.

Also learn more about Hotjar’s heatmaps tool here + a video that’s explain how the solution works: https://youtu.be/bD2CvkkZVgQ.

Conversion Rate Optimization: Top Best Practices for Superior Results

Conversion Rate Optimization (CRO) is a vital aspect of digital marketing. This systematic approach enhances the functionality of your website, aiming to improve the percentage of website visitors who complete a specific goal. This goal could range from a click on a specific link, filling out a form, to making a purchase. CRO strategies include A/B testing, analytics, and customer journey analysis, all aimed at website optimization. CRO is not a one-off event, but a continuous process that requires an understanding of how users navigate through your site, the actions they take, and the barriers preventing them from achieving your goals. A data-driven approach, CRO heavily relies on analytics and user feedback. The ultimate goal of CRO is to make your website as efficient as possible in converting visitors into customers. Conversion Rate Optimization is not merely about increasing conversions. It’s about improving the user experience on your website. A well-optimized website will not only increase conversions but will also enhance brand perception and customer loyalty. The end goal of CRO is to ensure visitors not only do what you want them to do but also enjoy their experience while doing it.

What is Conversion Rate Optimization?

Conversion Rate Optimization, or CRO, is a process aimed at increasing the percentage of website visitors who convert into customers or take any desired action on a webpage. It is a critical component of digital marketing strategies, focusing on making the most of the existing traffic rather than trying to generate more. By optimizing your conversion rate, you can increase revenue per visitor, acquire more customers, and grow your business. The process of Conversion Rate Optimization involves understanding how users interact with your website, identifying barriers that might prevent them from converting, and then testing different elements to overcome these barriers. This could involve everything from changing the color of a call-to-action button to redesigning an entire landing page design. The ultimate aim is to create the most effective user experience that encourages visitors to take the desired action. Conversion Rate Optimization is not a one-size-fits-all process. What works for one website may not work for another. It requires a deep understanding of your audience, including their needs, preferences, and behaviors. By leveraging this understanding, you can tailor your website to meet their needs and ultimately drive more conversions.

CS Digital

With a Journey Analysis tool like Contentsquare, you can pinpoint opportunities and issues at a glance
Visualize your customer journeys page by page and quickly identify anomalies. Get deeper insights by comparing different pages and their versions, segments and metrics side-by-side or watch specific session replays to pinpoint what happened. Check reverse journeys to optimize experiences and fix issues or shortcut to Zone-based Heatmaps or Session Replay to investigate further.

Why is Conversion Rate Optimization Crucial?

Conversion Rate Optimization is crucial for several reasons. First and foremost, it helps you make the most of the traffic you already have. By optimizing your conversion rate, you can increase the number of conversions without having to invest in attracting more visitors. This makes CRO a cost-effective strategy for growing your business. Secondly, Conversion Rate Optimization can give you a competitive edge. In today’s digital landscape, consumers have a wealth of options at their fingertips. By optimizing your website for conversions, you can provide a superior user experience that sets you apart from your competitors. This can lead to higher customer satisfaction, increased loyalty, and ultimately, more business for your company. Lastly, Conversion Rate Optimization can lead to better decision making. By testing different elements on your website, you can gain valuable insights into what works and what doesn’t. This can inform your overall digital marketing strategy, helping you make more informed decisions and drive better results. Therefore, CRO is not just about improving conversions, but about enhancing your understanding of your audience and improving your overall marketing effectiveness.

How to Calculate your Conversion Rate?

In the realm of digital marketing, conversion rate calculation is an indispensable tool that offers insights into the effectiveness of your marketing strategies. The first step in this calculation process requires a clear definition of what constitutes a conversion for your business. This could range from a completed purchase, a successful sign-up for a newsletter, or a user clicking on a call to action. Once a conversion is defined, tracking these conversions is crucial. This can be achieved through various analytics tools such as Google Analytics, which provide comprehensive reports about user behavior on your website. The actual calculation of the conversion rate is rather straightforward. It involves dividing the number of conversions by the total number of visitors and then multiplying the result by 100 to get a percentage. For example, if your website experiences 500 visitors and 50 of them engaged with a call to action, your conversion rate would be (50/500)*100 = 10%. However, it is crucial to remember that not all visitors are the same. Some may be returning customers, while others could be first-time visitors. Some might have arrived at your site through an email campaign, while others might have found your website through a search engine. Therefore, segmenting your data is vital. Calculating conversion rates for different groups of visitors can provide more accurate insights. For instance, you might want to consider the bounce rate, which is the percentage of visitors who leave your site after viewing only one page. A high bounce rate might indicate a poor user experience or a poorly designed landing page. Similarly, the click-through rate, which is the percentage of users who click on a specific link to a specific page on your website, can also provide valuable insights into your website optimization efforts. Regularly calculating your conversion rate is essential as it allows you to track the effectiveness of your digital marketing efforts over time. It can help you understand the impact of changes to your website or marketing strategy, and make data-driven decisions to optimize your conversion rate. This process often involves A/B testing, where two versions of a webpage are compared to see which one performs better. This can be particularly useful in landing page design, where small changes can have a significant impact on user experience and conversion rates. In conclusion, conversion rate calculation is a critical aspect of digital marketing. It provides a clear and quantifiable measure of the effectiveness of your marketing strategies. By regularly calculating and analyzing your conversion rate, you can make informed decisions, optimize your marketing efforts, and drive business growth. Understanding the customer journey, from their first interaction with your brand to the final conversion, is key to improving your conversion rate and achieving success in your digital marketing efforts.

Cumulative Layout Shift, The Layout Instability Metric

Have you ever started reading an exciting news article but then lose your line because all the text shifted downwards? This happens to me a lot, mostly because of ads loading around the content I’m reading.
This kind of user experience can be frustrating, but until now we’ve had trouble measuring it quantitatively. Cumulative Layout Shift addresses this challenge.

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Page Experience and Core Web Vitals: a new SEO factor focusing on website speed

The Speed Report in the Google Search Console (recently renamed “Core Web Vitals”) is offering two new performance metrics: Cumulative Layout Shift and Largest Contentful Paint additionally to the First Input Delay. Core Web Vitals have also been deployed in tools such as Page Speed Insights or Lighthouse.
Google recently announced a major change to come: the search engine will release a new Page Experience signal for ranking in 2021, based on Core Web Vitals, with detailed objectives to comply with. Let’s discover about Core Web Vitals and the details of the Google’s announcement.

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Preload, Prefetch and Preconnect: Speed Up your Website with Resource Hints

Loading a web page requires fetching a whole set of resources which collectively allow the page to be displayed and interacted with. To increase the user’s perception of speed, you may need to influence the order in which these resources are fetched and executed. And that’s where preload and Resource Hints come in.

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How SeLoger uses Dareboost to monitor short-lived URLs

Today, we open the doors of our blog to Antonio Gomes Rodrigues and Benjamin Tournache of SeLoger.com, a French group specializing in the publication of websites and newspapers for real estate classified ads. Antonio is in charge of the initiatives related to web performance, and as such he handles very specific business and technical requirements.

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Search Console Speed Report: everything you need to know

One year after the Speed Update has been released, Google has launched a brand new Speed Report within the Search Console. The Speed Report is using the Chrome UX Report data to highlight the slow pages of your website. Let’s discover how to use the Search Console Speed Report and how to interpret the related performance metrics (FID and FCP). As a conclusion, we’ll focus on speed as a ranking signal and the further changes we might expect within the Speed Report.

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First Contentful Paint (FCP), Start Render, First Paint. How to properly measure the beginning of page rendering?

How to properly measure how fast a web page starts to display its content? Several Web performance metrics exist to answer this question, including First Paint, Start Render and one of the newest: First Contentful Paint (FCP). How does FCP stand out, what are its limitations? Let’s dive into the metrics that measure the browser’s early rendering of web pages.

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Brand-new comparison reports for your Website Performance Benchmarks

A new version of our performance comparison reports has just been released. With an improved user experience and some additional data available, benchmarking your competition is now easier than ever!
After a quick reminder about why and how you can use the performance comparison feature, let’s discover what’s new under the hood!
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Update to Chrome 73 and infrastructure upgrade

After several months of intensive work (and a new coffee machine), we are pleased to announce the next update of our service: June 13th (03:00 AM UTC). It will include an update to Chrome 73, a revised access management policy for detailed reports and a technical architecture revamped to meet the growing needs of our ever-increasing number of customers.

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TTI: Time To (consistently) Interactive, how to measure web page interactivity

When we talk about web performance measurement, what we’re actually trying to determine is the moment when a user can effectively achieve his or her goal. Meaning the users can consult the content they are looking for and/or interact with the page  in a satisfactory way. Some metrics endorse rendering actions by the browser, others measure the progress of the display through the recording of a video. However, a great mystery remains: how to properly measure interactivity.

For a few years now, Google has been pushing an ambiguous metric: Time To Interactive. What does it mean? Let’s define it and explain how and when to use it (or not).

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Lazy Loading, faster webpages, SEO friendly

Images are a key content on your website? If you’re serious about your website performance, you have probably optimized them. But have you considered to lazy load your images? Lazy loading images improves the user experience by saving bandwidth for important content first.

Some reject the technique for SEO considerations. But properly lazy loading your images does not prevent them from being indexed. Let’s find out why you should implement lazy load, and how to make sure you build it in a SEO friendly way.

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Secure your Cookies (Secure and HttpOnly flags)

Cookies are widely used throughout the Web because they allow publishers to store data directly on the user’s Web browser. They’re particularly used to identify the user’s session, allowing the web server to recognize the user as they navigate through the site, and generally contain sensitive data. You have to properly protect them.
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Synthetic Monitoring to monitor the web performance of your User Journeys (transaction monitoring)

The simplicity of use of Dareboost is frequently highlighted by our customers. After working with dozens of them to get valuable feedback, we’re very proud to announce a new release of our User Journey Monitoring (Scenario) feature. Let’s discover why and how you should start using it to better monitor your Digital Customer Experience!

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5 days together: taking a step back to move forward

Although we work in the same company, the daily life of each Dareboost collaborator is very specific. About a year ago, we have hired our first remote workers. That was a new organization to be found. We do not live in the same place, don’t have the same jobs or routines, and it sometimes does not make it easy to share our successes, our doubts, our feelings. We’re enthusiastic and absorbed in what we’re building, but we also need to take a step back, once in a while, to nurture our vision and company culture.

We regularly meet in Dareboost’ headquarter (Rennes, France) for a few days of brainstorming where we alternate between workshops, indoor or outdoor activities, and friendly meals (long live the raclette!). Continue reading 5 days together: taking a step back to move forward

Content Encoding: why and how to use the meta charset tag and the Content-Type header

Improving the speed at which a web page is displayed often means making the browser’s life as easy as possible. When the browser receives an HTTP response, it actually receives text encoded in bytes, where each byte or sequence of bytes represents a given character. If the browser does not have a clear information about the used encoding, it will waste time trying to guess and may fail in some cases.

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